Creating an Engaged Workforce: the Face-to-Face Communication Toolkit


‘Creating an Engaged Workforce: the Face-to-Face Communication Toolkit’ features training options and tools to address the manager communication deficit. Included are:

  • A modifiable Business Case presentation;
  • Three tested training options—e-training, classroom training and webinar with accompanying PowerPoint decks and notes;
  • A validated manager’s self-assessment questionnaire with an option to gather team feedback on his or her leadership behaviors using a similar questionnaire;
  • A Communication Quotient Quiz to test people managers’ communication understanding;
  • A step-by-step strategic planning template for communicating a critical issue to one’s team; and
  • ‘The People-Manager’s Communication Guide,’ a timely reference of tried and true communication principles and tips for managers.