Grace Talavera didn’t realize she had helped royalty until the embossed note arrived at the hotel where she worked in Prague, thanking her “for treating me like a regular person.” Of course, friendly and empathetic engagement is always Grace’s way, whether you’re a count or a counter clerk. And though she left the hospitality industry more than a decade ago, that same egalitarian approach still guides her work in communications and professional development.
“I believe that everyone is capable of doing amazing things,” Grace said. “My job is to make sure they are empowered to do their best.”
Grace joined the ROI Communication team after a decade at Hewlett-Packard and Hewlett-Packard Enterprise, where she developed training programs for sales reps, led change management teams when HP split, helped HPE deploy new employee software systems, and developed curriculum and training modules for virtual professional development.
Projects included workforce planning, strengthening collaboration, improving quality control and transforming operations, among others. Earlier in her career, she worked as a marketing consultant for Ocean Air Cargo Express, a freight forwarding company based in her native Costa Rica, where she developed a strategy to dramatically grow the business.
“I’m good at making things happen,” said Grace, who is fluent in English and Spanish. “Part of that is facilitating close collaboration, and part of that is identifying what could possibly go wrong and getting ahead of it so everything goes smoothly.”
Grace earned a BS in Business Administration and Hotel Management – and later an MBA – from the Universidad Interamericana de Costa Rica, and has since received certifications in instructional design and software platforms focused on engagement and professional development.
When she’s not advising clients, Grace enjoys baking, crocheting, walking her two rescue dogs, meditating, listening to audio books and spending time with her husband and two young children. She lives near Houston.